Frequently Asked Questions (Questions / Answers)
Where can I buy a "DirectCheminée" fireplace?
Why should I choose a "DirectCheminée" fireplace?
Answer :
Our combustion blocks are the only blocks in the marketplace that are designed to be energy saving, have optimal security and still have competitive heating properties.
Low consumption:
The average consumption of our models is of 0.36 liters/hour for a 3500 Watts/hour output.
Big filling capacity and Cost-effective use:
Our fireplace models are the only ones that have such a filling capacity, that is either 2.5 Liters or 5 Liters.
Which provides them with great autonomy, a 2.5 Liter consumption for will give you 8hours of heating, in other words, you will not spend your days and/or evenings refilling your fireplace.
Efficiency :
Their heating efficiency is due to the fact that they are not connected to the outside by a flue.
The fireplace produces little radiant heating but it produces enormous convection.
Healthy and respected environment:
Our fireplaces are designed to release no smoke or smell They don't need to be connected or set up and they respect the environment as much as possible including in terms of CO² emissions.
Price:
By purchasing on our web site you can benefit from a factory outlet price, this provides you with an excellent quality / price ration offer.
Theses are our ecological fireplace models.
Need complementary information?! :
Download our PDF file where we explain in more details the specifications of our fireplaces.
More information on our combustion block (heart of the system)
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The advantages of our fireplaces
Answer :
- No flue- Great heating capacity- No more chimney sweeping- No more ashes- No dust- No gas nor electricity- Transportable- Made to be fixed- No smell- Radiant heat- Pleasure of a fire- Flame regulation and/or extinction- Secure burner- No more Wood chore- Ecological- Much lower CO² emissions- Easy to use- Beautiful design- Made in France- Eco Ethanol specific (Beet root alcohol)- Energy saving- Perfectly renewable energy- Clean energy Hide
What is Eco Ethanol?
Answer :
Substance with rich properties, Eco Ethanol Can be used as fuel. Renewable source of energy, could play an outstanding part in the future. Eco Ethanol is a bio-fuel (beet root alcohol), a source of energy provided by agriculture, a product of the future which respects the environment and the atmosphere but also economizes all the non renewable sources of energy such as oil, gas and coal.
Indeed, using bio fuels allows to reduce the emissions of carbon dioxide and therefore also to reduce greenhouse gases.
Eventually, Eco Ethanol diffuses radiant heat which warms up an entire room without giving you the feeling of "hot in front and cold behind".
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Eco Ethanol packaging
Where can I find Eco Ethanol?
Answer :
Made specially for our fireplaces, heating Eco Ethanol is sold in liquid form in 20 Liter Jerry cans.
Our customers can be supplied (and delivered) by ordering on our Internet web site.
Beet root alcohol used as fuel is totally denatured "according to a process which has been notified and approved according to § 3 and 4 disposals and to article 27 in directive n°92/83/from the EEC Council held on 19/10/1992; considered as meeting the standards as defined in article n°302 A from the general Tax code.
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Is it possible to stock Eco Ethanol?
Answer :
Eco Ethanol is delivered in secure Jerry cans. We advise you, however, never:
- to store Eco Ethanol within the reach of children.
- to store Eco Ethanol near a source of heat or a flame (a boiler, for instance)
A cellar or a garage are recommended places.
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Do these fireplaces really heat?
Answer :
Of course, these are real "heating devices", they develop 7 KW.
Speaking generally, in a 40 to 50 m² room, you will turn off all other source of heat (radiator, gas heating, etc...) and therefore save a lot of money on your main traditional heating system.
1 liter of Eco Ethanol develops 7 KW when burning.
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Give me details on the heating surface
Answer :
If your Direct Cheminée fireplace is meant to heat 40m2 à 50 m2 easily, you must keep in mind that
These figures are to be balanced by factors that are to be calculated and have an influence on the input:
- Room insulation
- Ceiling height
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Consumption
Answer :
A fireplace, running 2 hours a day will consume approximately 20 Liters of Eco Ethanol per month, that is, a Jerry can
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How much does Eco Ethanol cost?
Answer :
Made specially for our fireplaces, Eco Ethanol for heating is sold in liquid form.
As a matter of fact, it is better to think in terms of hourly cost the in cost per liter. Our calculations show that the combustion of 500 ml of liquid takes approximately 1 to 2 hours for an average cost of 50 cents to 1 Euro an hour.
This price is balanced by the savings you make on your main heating system, which is generally turned off while you are using the fireplace.
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Are your fireplaces and/or materials guaranteed?
In case of a problem during transportation, what should I do?
Answer :
If a problem occurred during transportation, you must, however,respect a specific procedure:
- Keep a copy of the transportation voucher which was given to you by the delivery man, on which you have written precisely your observations and complaints (description of damage)
-Send a complaint letter by certified mail to the carrier (his address is mentioned on the transportation voucher) Mention the exact date and time of delivery, your name and address and the transportation number and mail a copy to Direct Cheminée ZI du Casque, 40 rue Aristide Berges. 31270 Cugnaux.
- Get in touch with the logistics department of Direct Cheminée: phone number +33 5 62 13 57 42
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Delivery
Answer :
Your fireplace will be delivered by courier service. Upon reception, please check the packaging.
If it happens to be bumped or damaged, open the package in the presence of the delivery man. If the fireplace is in perfect state, sign the transportation voucher. If it shows the merest damage, write down your observations and complaints in detail and describe the problem. Mentioning "subjected to later check-up" has no value.
Only a precise description will be accepted by the insurance company. Any problem due to transportation must be mentioned on the reception voucher of which you must keep a copy.
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Child security
Answer :
A fireplace is a source of heat so burns are possible.
As for any other fireplace "wood" or stove, certain specific precautions must be taken:
- Always keep children Eco Ethanol away from the fireplace.
- Do not let children light the fireplace or play alone in front of it.
Obviously, some education is necessary which is parents responsibility.
When you start the fireplace up for the first time, it often makes sense to show young children the beauty of a fire but also its danger.
We offer accessories such as a « window kit » allowing you to keep your fireplace safe.
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Security instructions
Answer :
We have made available to you a PDF file containing:
- security instructions you are encouraged to read and respect before using the fireplace for the first time.
Download the PDF file
* Nota : To download our PDF Format file you will need Acrobat Reader.
Free Acrobat Reader© download
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Instructions for use / Startup/ Filling
Answer :
We have made available to you a PDF file containing:
- Instructions for use: startup, filling, lighting, etc...
- How to set up your fireplace on the floor or higher up.
Download the PDF file
* Nota : To download our PDF Format file you will need Acrobat Reader.
Free Acrobat Reader© download
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